Refund, Returns & Exchange Policy

1. Returns & Exchanges

Bargenzo accepts eligible product returns within 30 days of delivery. Customers may request a refund or exchange for an eligible returned item.

To qualify for a standard return or exchange, the product must be new, unused, and in its original condition and packaging, unless the product was received defective, damaged, or incorrect.

Customers should contact Bargenzo before returning an item so that return instructions can be provided.

2. Refunds

Once an approved return is received and inspected, an eligible refund will be issued to the customer’s original payment method.

• Refunds are processed within 5 business days after the returned item is received and inspected.
• The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
• Original shipping charges may be non-refundable where applicable.

3. Exchanges

Customers may request an exchange for an eligible returned product. Exchange requests are subject to product availability.

If the requested replacement is unavailable, Bargenzo may provide a refund for the eligible returned product instead.

4. Product Conditions

Bargenzo offers wholesale and liquidation merchandise in different conditions depending on the individual product listing. Customers should always review the condition stated on the product page before ordering.

5. Return Conditions

Returned products must meet the applicable return requirements. Bargenzo reserves the right to decline a return that does not meet the stated conditions.

• Return requests must be submitted within 30 days of delivery.
• Products should be returned in their original condition and packaging where applicable.
• Products must be securely packaged to prevent damage during return shipping.
• Items that are returned damaged due to inadequate packaging may not qualify for a full refund.
• Proof of purchase or order information may be required.

6. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or materially different from the product ordered, please contact Bargenzo as soon as possible with your order information and supporting photographs or other relevant details.

Bargenzo will review the issue and may provide a replacement, exchange, refund, or other appropriate resolution depending on the circumstances.

7. Return Shipping

For standard returns, the customer may be responsible for the cost of return shipping unless otherwise stated on the applicable product listing or approved by Bargenzo.

When an item is confirmed to have been damaged, defective, or incorrectly fulfilled, Bargenzo may provide return-shipping instructions or otherwise assist with the return process.

8. Wholesale & Liquidation Purchases

Wholesale, bulk, pallet, lot, truckload, liquidation, and other special-condition merchandise may have specific return requirements.

Any product-specific return limitations will be stated on the applicable product page. Customers should review the product description, condition, quantity, photographs, specifications, and any special terms before completing an order.

9. How to Request a Return

To request a return, refund, or exchange, contact Bargenzo with:

• Your order number
• The product name
• The reason for the return
• Photographs or supporting information where applicable

Our team will review the request and provide the appropriate return instructions if the request is approved.